Customer Contact Center Network

C3N celebrates the annual Boomerang Awards recognizing the achievements and contributions of outstanding contact centers and professionals in the region. The only region-wide event of its kind, the Boomerang Awards prove that "when we provide good service, good things come back!"

2011 Boomerang Awards were held at The Olmstead on Wednesday, October 19th, 2011.

More information about C3N
Download a New Member Overview Presentation of the Customer Contact Center Network.

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C3N Speaker Recommendations

Vivian Hairston Blade, "Customer Service or Productivity? How do Call Centers Choose? Among the biggest challenges contact centers face today are balancing the demands of improving productivity while satisfying customers who are more demanding than ever. Call/contact centers are asked to operate more efficiently, and are driven by metrics that are sometimes in conflict with what customers expect from them.

Vivian talked to C3N members about how we can high performing call centers can integrate a discipline of quality to deliver on both of these seemingly impossible demands.

Consider Vivian Blade for your next corporate event.

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Doug Nielsen, "The Take Ownership Specialist" spoke to a sold-out crowd of C3N members at our annual holiday event. Undaunted by the challenge of delivering a motivational message in the midst of the most difficult economic times in recent history, Doug delivered in a real and meaningful way! His message and tone were dead-on in recognizing the difficult realities that people encounter, but then he took attendees a step further in exploring what they can do to take ownership of their lives and situations. Having worked in call centers himself, Doug's message really resonated.

To book Doug for your next corporate event, click here. Also, each month Doug offers insight on how to channel the power of "ownership" for peak performance and personal fulfillment. If you'd like to receive this newsletter, click here.

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Todd Arwood wowed C3N members with his upbeat, practical insights into managing generations in the workplace. With skill and humor, he helped attendees understand the values and influences that have shaped the Matures, Baby Boomers, Gen Xers, and Millenials. Always results-oriented, Todd gave tips on how to effectively recruit and manage employees from different generations.

Dr. Arwood is the founder & CEO of Todd Arwood Performance Partners (1999), a training and development firm located in Louisville, dedicated to helping organizations maximixe their human capital via customized professional development programs. Click here to download slides from Todd's presentation to the Contact Center Network.

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Max Brown of carrots.com visited Louisville to speak at a capacity-crowd C3N Signature Event on employee recognition. He has taken clients rappelling off the Great Wall of China, facilitated at the World Religions Conference in Spain, and spoken to a cheering crowd in the Netherlands. With his experience in leadership training, speaking, and facilitating around the world, Max brings a global perspective to the challenge of motivating people and laces his presentations with stories and examples that inspire people to act.

Charter Communications brought Max onsight to continue the dialogue with them. Sandi Streicher, Awards and Recognitions Specialist at Charter said, "Our Leadership team loved Max's energy! We created an electronic folder for all supervisors, managers and directors to send relationship building stories and love reviewing them." To find out how to bring Max to speak to your company, please click here.

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For three years, Kirk Weisler delighted packed crowds of C3N members with his message about motivating and recognizing your employees. Kirk has mastered the ability to connect with front-line reps AND managers and directors.

GE Consumer and Industrial brought him back to town to kick-off a year focused on providing outstanding customer service. Sally Johnson, Chair of C3N, had this to share about his visit to GE: "Kirk did a phenomenal job. He connected with our teams immediately and drove home all of our points. This program was weeks ago, and everyone is still talking about it. He made a big impact. I urge any contact center looking for a motivational program aimed at recharging their teams to definitely consider him."

To learn more, visit Kirk online.