Did you Know?
To date, the Network has identified more than 75 local businesses operating contact centers Louisville. C3N member companies alone account for more than 10,000 employees in the Greater Louisville region.

Spotlight

Reserve your seat today for our May 2010 C3N Signature Event

Our guest speaker will be Vivian Hairston Blade, President and CEO Experts in Growth Leadership Consulting, LLC.

Reserve your seat by replying to reservations@deltadentalky.com or call  736-4621.


Session Overview:

Customer Service or Productivity?  How Do Call Centers Choose?


Among the biggest challenges call centers face today are balancing the demands of improving productivity while satisfying customers who are more demanding than ever.  Call centers are asked to operate more efficiently, and are driven by metrics that are sometimes in conflict with what customers expect from them. 


Learn how high performance call centers integrate a discipline of quality to deliver on both of these seemingly impossible demands.


To learn more about Vivian's background, visit her website at http://eiglconsulting.com/


Host and Location

Our host will be Citi Card located at 12501 Lakefront Place, Louisville, KY 40299
Members

The following individuals/companies are a part of the Customer Contact Center Network:


Network Chair 2010 - 2011
Jan Byron, ACCENT Marketing Services

Executive Committee 2010 - 2011
Chair: Jan Byron, ACCENT Marketing Services, LLC
Chair Elect: TBD
Immediate Past Chair: Mike O'Mallay, Charter Communications
Programming Chair: Carol Wiedemer, Delta Dental of KY
Membership Chair: Sanford Berenberg, Mercer MMC
Finance Chair: Mike Hall, Citi
Communications Co-Chair: Marlesia Bryant, Humana
Communications Co-Chair: Johanna Campbell, GE Consumer & Industrial
Boomerang Awards Co-Chair: Jan Byron, ACCENT Marketing
Boomerang Awards Co-Chair: Carol Lawson, ACCENT Marketing

General Membership
Whip Mix Corporation
Yum! Brands, Inc. 
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