Customer Contact Center Network

Did you Know?

Worldwide spending on customer relationship management services has more than doubled in the past four years.

Spotlight

Reserve your seat today for our May 2010 C3N Signature Event

Our guest speaker will be Vivian Hairston Blade, President and CEO Experts in Growth Leadership Consulting, LLC.

Reserve your seat by replying to reservations@deltadentalky.com or call 736-4621.

Session Overview:

Customer Service or Productivity? How Do Call Centers Choose?

Among the biggest challenges call centers face today are balancing the demands of improving productivity while satisfying customers who are more demanding than ever. Call centers are asked to operate more efficiently, and are driven by metrics that are sometimes in conflict with what customers expect from them.

Learn how high performance call centers integrate a discipline of quality to deliver on both of these seemingly impossible demands.

To learn more about Vivian's background, visit her website at http://eiglconsulting.com/

Host and Location

Our host will be Citi Card located at 12501 Lakefront Place, Louisville, KY 40299

Awards

C3N celebrates the annual Boomerang Awards recognizing the achievements and contributions of outstanding contact centers and professionals in the region. The only region-wide event of its kind, the Boomerang Awards prove that “when we provide good service, good things come back!”

This awards luncheon is celebrated each year during the week following National Customer Service Week. The opportunity to submit nominations for these awards begins in mid-summer – check back then to nominate online!

There are two options for making reservations for the C3N Boomerang Awards Ceremony, please choose one of the following:

Pay by credit card through PAYPAL below
You may send a check made payable to:

Customer Contact Center Network

Mail to:

ACCENT Marketing
c/o Jan Byron
645 Park East Blvd. Suite 5
New Albany, IN 47150

Please include a note stating the number of reservations you are requesting and the names of the people attending.

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