Reserve your seat today for our May 2010 C3N Signature Event

Our guest speaker will be Vivian Hairston Blade, President and CEO Experts in Growth Leadership Consulting, LLC.

Reserve your seat by replying to reservations@deltadentalky.com or call  736-4621.

Session Overview:

Customer Service or Productivity?  How Do Call Centers Choose?

Among the biggest challenges call centers face today are balancing the demands of improving productivity while satisfying customers who are more demanding than ever.  Call centers are asked to operate more efficiently, and are driven by metrics that are sometimes in conflict with what customers expect from them. 

Learn how high performance call centers integrate a discipline of quality to deliver on both of these seemingly impossible demands.

To learn more about Vivian's background, visit her website at http://eiglconsulting.com/

Host and Location

Our host will be Citi Card located at 12501 Lakefront Place, Louisville, KY 40299