Did you Know?
To date, the Network has identified more than 75 local businesses operating contact centers Louisville. C3N member companies alone account for more than 10,000 employees in the Greater Louisville region.

Spotlight
2012 C3N Signature Holiday Event is now scheduled for 12/14/2012. Keynote Speaker is Bob Furniss
Strategies

Mission: To raise awareness of the critical role played by Customer Service Support Centers in the Greater Louisville regional economy and to provide a forum for the exchange of ideas and best practices among Support Center professionals.

Objectives
  • Develop a marketing plan to raise awareness of the customer service industry as a career path, to support economic development within the Greater Louisville region and to engage local companies in network activities.

  • Provide a forum to discuss best practices and allow for networking opportunities for businesses and professionals within the customer service and call center industry.


Latest News:

2012 C3N May Signature Event is now scheduled for 5/10/2012. Keynote Speaker is Hope Zoeller.
 

how to avoid being a dysfunctional leader       

 
Workplaces don’t become dysfunctional by themselves. People make them that way. There probably is nothing more frustrating than working for a dysfunctional leader or being on a dysfunctional team. Both can hold groups back from reaching their full potential. This session will explore how to spot and avoid dysfunctional team leadership.

 

Speaker Biography

 

Hope Zoeller, Ed.D, HOPE (Helping Other People Excel), LLC Louisville, Kentucky

 
Dr. Hope Zoeller is Founder and President of HOPE (Helping Other People Excel) where she helps organizational leaders at every level excel. For over 13 years of her professional career, Dr. Zoeller worked at UPS in various roles including Customer Service, Training and Development, and Employee Relations. Dr. Zoeller is also an Adjunct Professor at Webster University instructing in their Master of Human Resources program. For the past seven years, she has been consulting with organizations on leadership development and executive coaching. She has a Doctorate in Organizational Leadership from Spalding University with a ME from the University of Louisville in Training and Development and a BA from Bellarmine University in Communications and Psychology.


 

Websites you might find interesting:

Hope for Leaders - Dr. Hope Zoeller
http://www.hopeforleaders.com

Contact Center World - Best Practices and Networks

Journal of Customer and Contact Centre Management

Linkedin (Join Linkedin. Check out C3N Network)

ICMI
 
Joyce Anderson, Intuition Trainer & Guest Speaker for 2010 C3N Holiday Event.
 
Todd Arwood Performance Parterners
 

If you have any favorite contact center websites, please let us know. We'll add them!

 
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