Did you Know?
To date, the Network has identified more than 75 local businesses operating contact centers Louisville. C3N member companies alone account for more than 10,000 employees in the Greater Louisville region.

Spotlight
2011 C3N Signature Holiday Event is now scheduled for 12/9/2011. Keynote Speaker is Joe Pusateri.
Strategies

Mission: To raise awareness of the critical role played by Customer Service Support Centers in the Greater Louisville regional economy and to provide a forum for the exchange of ideas and best practices among Support Center professionals.

Objectives
  • Develop a marketing plan to raise awareness of the customer service industry as a career path, to support economic development within the Greater Louisville region and to engage local companies in network activities.

  • Provide a forum to discuss best practices and allow for networking opportunities for businesses and professionals within the customer service and call center industry.


Latest News:

2011 C3N Signature Holiday Event is now scheduled for 12/9/2011. Keynote Speaker is Joe Pusateri.
 

Joe is President and owner of Elite Homes which he founded in 1976. Elite Homes builds 40-75 homes a year ranging from $250,000 to over $1,000,000 and is one of  the largest locally-owned home building companies in Louisville, Ky. Elite Homes has built over 1100 homes in the greater Louisville area over the last 35 years.Elite Homes is currently developing 8 subdivisions in the metro area.

 His company also does extensive remodeling, and was recognized as the 68th largest full-service remodeler in the country by Remodeling magazine in the August 2010 issue.  Elite Homes was also named as 2011 America's Best Builder, by Builder magazine in the March 2011 issue.

Joe has been involved in the Louisville community for over 3 decades. In 1993, he brought Homearama to Smoketown, which were the 1st new homes built in Smoketown in over 50 years.  In 2003, he organized a rescue package to help save the Louisville Orchestra and subsequently served as the president of their board from 2005-2008. In 2007 and 2010, his company built a new home for the Extreme Makeover: Home Edition TV show.

Joe is currently serving on 8 boards, including GLI, Leadership Louisville, the Evergreen Foundation and the Fund for the Arts-he will be the Funds campaign
chair in 2011-2012.

Joe is married to Dr. Vickie Pusateri and has 3 children. Joey (32), Renee (30) and Clayton (10). Joe enjoys working out and playing golf in his spare time.

For more information about Joe, visit  www.JosephPusateri.com

 

 
Websites you might find interesting:

Hope for Leaders - Dr. Hope Zoeller
http://www.hopeforleaders.com

Contact Center World - Best Practices and Networks

Journal of Customer and Contact Centre Management

Linkedin (Join Linkedin.  Check out C3N Network)

ICMI
 
Joyce Anderson, Intuition Trainer & Guest Speaker for 2010 C3N Holiday Event.  
 
Todd Arwood Performance Parterners
 

If you have any favorite contact center websites, please let us know.  We'll add them!

 
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